Returns

Please do not use this service to cancel orders, this service is for returning parts to us once you have received them. If you’d like to cancel or amend an order please contact us by using the button below.
Be aware that cancelling or amending an order is a manual process and as such relies on us acting upon your instruction, as the order process is mainly automated it could be that your order has already been processed and left by the time we get the message, sometimes the office staff work remotely from the warehouse.

The returns service also isn’t for reporting goods damaged in transit either, please click below to do that.

Report a damaged consignment

Actual Returns

If for any reason you need to send an item back to us e.g.

You’ve ordered the wrong thing.
We’ve sent the wrong thing.
Old unit/Surcharge return.
You just don’t want it anymore.

Then please read this section IN FULL before initiating a return by continuing down the page.
Note, there is nothing to gain by giving the wrong reason for a return – all it does is slow the process of dealing with it down for everybody.
For example, if you’ve ordered the wrong thing, tell us. We are pretty flexible on returns, and if it’s our fault we’ll put things right. By the same token, if it’s your fault we’d expect some honesty and not open a return for a “faulty item” that isn’t.

Please be aware that in the case of the incorrect item being ordered we will almost always refund and ask you to order the correct item. Its the simplest way to keep everything working properly.
We don’t hold credits on account or “swap” items. Its a nightmare to account for and just creates headaches controlling stock levels.
Any and all return requests approved asking to “swap” or “exchange” items will be refunded.
Please re-order the correct item and if you need advice on which part to order, enquire separately to the return.

Please DO NOT use the returns system to ask questions or seek more information about a product. Use the contact page for that as there is no mechanism in the returns system to respond to questions or send more information. All we need on the return is information relevant to the return.

We extend the period we accept returns from the statutory 14 days, to 28 days as a matter of courtesy. We know how it can be when ordering and fitting parts and we realise sometimes it can be a couple of weeks before you may realise something isn’t as it should be. However we are spending an increasing amount of time explaining to people why we cant just send them another item when they send one back, why their return hasn’t been processed because there are no returns details in the package, why we’ve rejected a return covered in greasy hand prints or with witness marks from fitting, or attempting to track down the sender of parts returned with absolutely no details.
Please don’t put us in a situation where we have to spend more time than is necessary offering this courtesy, or put yourself in a position where you end up either paying again to receive goods you don’t need, or lose them altogether.

Notes.

Any parts returned for credit(refund) must be in its original retail packaging, in as new condition and suitable for re-sale.
We cannot stress this enough. All parts returned MUST BE IN ORIGINAL PACKAGING AND SUITABLE FOR RE-SALE. Oily hand prints or goods marked or damaged will be assumed to have been fitted and the return rejected. We cannot reasonably expect a customer to be happy receiving goods that look like they have been fitted, nor should we be expected to clean parts that have been ordered incorrectly or don’t work for your application.
We are legally obliged to accept returns for 2 weeks after first purchase. We will honour returns for 28 days from the date of initial purchase but items received back after this extra 2 weeks grace period may be subject to a 10% restocking fee.
Electrical items will only be accepted for credit if they are in their original sealed bag as it is difficult to test if they are damaged or not. If the bag is open, it’s yours! Some electrical items are not in bags, if they display signs of being fitted they will be rejected for being returned. We are not a buy and try service!
There is a 30 day limit for the return of surcharge core units.
No RMA number – No Return. No Exceptions. We aren’t mind readers. We aren’t detectives. If a part comes back with no RMA number it goes in the “not interested corner” until such a time we have the spare time to investigate (which is basically never).
Again. No RMA number, no return.
Return postage costs. Basically, if it’s our fault we cover the return shipping, if it isn’t then we don’t! If we mess up in most cases you’ll receive an email with a pre-paid label and the option to drop the package off or have it collected by your postman (UK Only). For larger items we may need to arrange a courier. Please contact us for guidance.

Please add a note inside the package with your details and clearly mark the outside of the packaging with your RMA number to speed up processing.

May we remind you of the terms and conditions you agreed to when ordering; you can read them using the button below.
Read our Terms & Conditions

Then, finally…
Click here to start a return