More Royal Mail issues – UK Exports

If it’s not one thing, it’s another!

This morning we have come to work to the following email, this will affect our export deliveries with Royal Mail.
We tend to use Royal Mail for smaller packages up to 2kg, obviously we’d say use FedEx.

Dear SJ Baxter LTD

Royal Mail is experiencing severe service disruption to international export services following a cyber incident. We are temporarily unable to despatch items to overseas destinations.

We strongly recommend that you temporarily hold any export mail items while we work to resolve the issue.

Items that have already been despatched may be subject to delays. The following services for parcels and letters are affected:

    • Royal Mail International Tracked
    • Royal Mail International Tracked & Signed
    • Royal Mail International Standard

All export items already received by Royal Mail are being processed through the Royal Mail UK network and held securely for export processing to recommence as soon as the export despatch systems are available again.

We would like to sincerely apologise to impacted customers for any disruption this incident is causing.

Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays.

Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident, and we are working with external experts to resolve this issue.

For the latest updates please click here

Yours sincerely

Jon Nicholson
UK Sales Director, Royal Mail and Parcelforce Worldwide.